At Deluxe Fashion, we understand that plans change, and you may need to cancel your order. We strive to provide a fair and transparent cancellation policy for all our valued customers, while complying with UK consumer rights.

Cancellations Before Shipment:

• If for some reason you have decided to change your mind and would like to cancel your order, you will need to let us know as soon as possible, if your order has already been shipped we will unfortunately not be able to process this request.

• In accordance to the cancelling goods act, we are entitled to claim back any loss made as a direct cause of the cancellation. The fee will be dependent on the payment method you used.

Klarna = 4.5% / ClearPay = 5.5% / PayPal = 5%

Credit / Debit / SHOP / Apple Pay = 5%

Cancellations After Shipment:

Unfortunately any orders you wish to cancel after they have been shipped will not be possible.

We recommend contacting our Customer Service Team as soon as possible if you wish to cancel your order.

Additional Information:

• This Cancellation Policy applies to all online purchases made on our website. In-store cancellation policies may vary. Please contact your local store for details.

• For further details on our return process, please visit our FAQ page.

• If you offer expedited shipping options, you can clarify the deadline for cancellations based on the chosen shipping method.

Your Consumer Rights:

For a broader understanding of your consumer rights regarding cancellations in the UK, you can refer to the following government website:

• Cancelling goods or services - guide for consumers: https://www.gov.uk/publications/cancelling-goods-or-services-guide-for-consumers/cancelling-goods-or-services

We appreciate your understanding and hope this policy provides clarity regarding cancellations at Deluxe Fashion.